If at any point fuel contamination is suspected or confirmed, the following procedures must be implemented immediately:

1) Notify vendor (fuel supplier)

2) Notify all affected aircraft operators whom have been supplied with the contaminated fuel

3) Determine cause of contamination and resolve

4) Re-notify all affected aircraft operators of resolution to problem and estimated timeline


In the event of a supply disruption for any reason, these following procedures must be carried out immediately.

1) Notify Line Manager

2) Notify Gateway managers of whom it affects

3) Allocate remaining fuels on a first come bases

4) 2,000 gallons is to remain for emergency use (Air Ambulance & Fire)

5) Gateway managers will be notified as soon product is available


Fuel that is sumped from trucks, tanks, filter vessels, including receiving and dispensing, can be reclaimed if the following actions have taken place:

1) A approved bucket is used to take the sample

2) The sample passes a clear and bright test including no visible contaminates

3) An approved funnel is used to return the fuel to a storage tank

4) The current weather conditions are favorable including:

  1. Winds calm i.e. no dust, blowing contaminates
  2. There is no precipitation of any sort i.e. snow, hail, rain etc.

5) The storage tank is allowed to settle for the appropriate amount of


If any of the above conditions are not met, the entire sample is to be discarded into an approved slop tank in accordance with local policies and classified as waste fuel, not approved for aircraft use. Always check with your supervisor if questions arise and when in doubt of quality of fuel, dispense sample in slop tank.

Notification of New or Modified Equipment

Affected airlines are to be notified well in advance whenever new, additional, replacement or modified airport fuel storage, distribution facilities or aircraft refueling equipment is placed into operation. At the airline’s option, all airport fueling facilities, into-plane refueling equipment and operator’s procedures may be inspected and approved for use prior to servicing airline aircraft.